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FREQUENTLY
ASKED
QUESTIONS |
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Technical |
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Can I use a
"Broadband" router with Firewall, DHCP and NAT? |
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What Protocols does this
connection use? |
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What sort of
Email is supplied with my connection? |
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Does your
service offering include personal Web space? |
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Does your
service offering include any News Group Ffeeds? |
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Does your
service offering include a dialup account? |
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Will I need
a firewall? |
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Does WOWACCESS
have any software that I need to load on my computer? |
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How secure
is the wireless connection? |
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Does
weather affect the reliability of my service? |
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What if I
have problems with the connection? |
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General |
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How does the
wireless Internet service work? |
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How are the
local Telephone companies involved? |
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I only pay
$19.95 right now! Why would I want more for
Internet access? |
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I
already have an Internet account with another provider
why would I want to switch to WOWACCESS? |
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I'm waiting
for DSL or cable modems, they are faster right? |
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I hear
satellite Internet access is fast how does it compare to WOWACCESS
Internet service? |
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What happens
if my antenna gets struck by lightning and is damaged? |
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Installation |
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What does a
"standard" installation consist of? |
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Will I have a big
unsightly antenna on my roof?
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What does it
look like, how big is the antenna? |
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I do not want the
WOWACCESS cable run through an outside wall into a room. Can I have
it installed in the attic?
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I
live in an area with a Home Owner's Association
that does not permit outside antennas. Am I out
of luck? |
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Who
will setup my network? |
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Technical Answers |
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Can I use a "Broadband"
router with Firewall, DHCP and NAT? |
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Yes, you can use a
"Broadband" router in your location. There
many versions available at most electronic
stores, from wireless versions to hard-wired. |
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What Protocols does this connection use? |
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WOWACCESS's
wireless connection utilizes TCP/IP for
connectivity. |
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What sort of Email is
supplied with my connection? |
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Email is
included with each package. Our email
server supports POP, IMAP, and Web interface. The email
setting will be given to you at the time of
installation. Your email address will be
username@wowaccess.net. |
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Does your service offer Web Space? |
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No. At this
time we do not offer any personal web space with
your connection. If you are looking for
Web space, we can refer you to a great source. |
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Does your service offer any News
feeds? |
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Yes. For
News feeds with your connection use
news.wowaccess.net |
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Does your service offering
include a dialup account? |
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No. We do
not offer dialup account with our offerings.
If this is something you need, please let us
know. We have talked to a dialup provider
that will give special pricing for WOWACCESS
customers. |
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Will I need a firewall? |
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An "always-on" connection is a system
that is online and ready to go 24 hours a day.
Nothing has to be turned on or dialed up in
order to use it. What this means is that chances
of someone seeing your through the Internet are
greater than if you were just dialing up once in
a while.
As with any "always-on" Internet connection, it
is recommended that you use a firewall (software
or hardware). Most broadband routers or
hubs include firewalls now. |
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Does WOWACCESS have any
software that I need to load on my computer? |
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No.
With our solution there is no special
software to install. All you need to have
is an Operating System that supports TCP/IP, and
has a NIC (Network Interface Card) |
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How secure is the wireless
connection? |
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First, unlike
analog telephone transmissions, digital
transmissions of Internet traffic are much more
difficult to intercept because of the complex
cryptology associated with the technology.
Second, our system provides over-the-air
encryption, which cryptographically scrambles
the data bits, preventing anyone "listening" to
the airwaves from deciphering any messages. In
fact, the our system’s over-the-air link may be
the most secure leg of the typical user’s
Internet connection. |
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Does weather affect the
reliability of my service? |
No. Rain, fog and other various weather
conditions should not affect your service in
most cases.
The technology used has been rigorously
tested for over two years.
WOWACCESS has a
Service Level Guarantee (SLG) with each
WOWACCESS broadband wireless connection. If you
have an outage that is caused by a problem with
our network or the connection that lasts for 3
or more hours we will credit you for a full day
of service. We cannot be responsible for
internal networking issues that may cause you to
have connection problems. You are responsible
for maintaining your own network, servers, and
network cabling.
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General Answers |
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How does the wireless Internet service work?
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WOWACCESS utilizes a license free band to
provide wireless Internet service. This works by
placing a small antenna at the customer location
which is used to communicate with a WOWACCESS
wireless network. Our system uses the
5GHz-unlicensed National Information
Infrastructure band, commonly called the U-NII
band. This system
was designed to provide the "last-mile" of
high-speed data access for residential and
business customers. |
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How are the local Telephone
companies involved? |
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WOWACCESS does not involve local telephone or
cable companies to get the service installed.
Our service is wireless. |
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I only pay $19.95 right now! Why
would I want to pay more for Internet access? |
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Different people have different requirements for
Internet access.
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An additional phone line can run about
$30.00 + dial-up Internet access service @
$19.95 = $49.95 per month.
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Second
line, per month: |
$
30.00 |
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Dialup
ISP: |
$
19.95 |
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$
49.95 |
Cost per month, just for dialup |
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This means for around the same price per
month you can have Internet access that is
always-on (no disconnects or busy signals)
and up to 30 times faster than a standard
dial-up connection.
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Businesses can see an even greater return
in cost savings on phone lines.
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If you do not currently have an additional
phone line for Internet access, think
about the important calls you might be
missing because your phone line is busy.
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I already have an Internet account
with another provider why would I want to switch
to WOWACCESS? |
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If you currently have an Internet account with
another provider it is likely that you are using
a dial-up service that uses a modem to connect
to the Internet at speeds up to 56Kbps which has
many disadvantages. WOWACCESS provides an
always-on connection that is many times faster
than dial-up allowing for a feature rich
experience not possible with dial-up; say
good-bye to busy signals, disconnects, slow
downloads and other occurrences familiar to
dial-up users. Say hello to always on Internet
service that is many times faster than dial-up
service and allows for a feature rich
experience. |
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I'm waiting for DSL or cable
modems, they are faster right? |
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DSL is a wonderful technology, but unless you
are close to the phone company’s central office
you will not be able to get it. I should also
mention that currently DSL is not available in
many areas, and may never be.
Cable modems are nice especially when other
high-speed Internet access services are not
available. Speeds are often not what they are
advertised to be and the upload speeds leave a
lot to be desired. I should also mention that at
this point in time cable modem service is not
available in many areas.
And no, DSL or cable modems are not necessarily
faster.
We are able to offer many speed/priced packages
depending on your needs.
Our services can include Upload and
Download speeds not available in DSL, Cable, or
Satellite. As time progresses we hope to offer
our customers faster speeds, and new product
offerings.
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I hear satellite Internet access is
fast how does it compare to WOWACCESS Internet
service? |
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WOWACCESS provides superior Internet service
when compared to satellite delivered Internet
access with many advantages. There have been
many recent articles describing the issues of
satellite service experience such as slow
downloads and or uploads, slow response, etc.
Some of the issues are due to the latency
inherent in a satellite environment cause by the
great distance the data must travel (over 23,000
miles) which causes interactive Internet
programs to react sluggishly or not at all. On
top of that it is difficult to share the
connections with other computers and only
certain operating systems are able to be used
with the service.
WOWACCESS provides standard methods of
connecting computers to networks which allows
for a broad range of computing devices to
connect to the Internet without the need of
nonstandard hardware or software, it is safe to
say that in most cases if your computer can
dial-up to the Internet now for Internet access
your computer meets the requirements to function
with the WOWACCESS network. Overall WOWACCESS
provides many advantages, which satellite
Internet access cannot, such as lower latency,
higher overall transfer speeds (depending on
service plan) and greater compatibility with
Internet related software and hardware.
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What happens if my antenna gets struck by
lightning and is damaged? |
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If the antenna is installed and
grounded properly, the antenna should be fine. If it is
damaged, most homeowner policies should cover damage. |
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Installation Answers |
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What does a standard
installation consist of? |
Your
installation professional will perform
the following steps:
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Mount the WOWACCESS antenna in the
optimal spot at your location.
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Consult with you on where to terminate
the WOWACCESS service inside your
premise.
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Install up to 75 feet of antenna
cable.
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System grounding to meet national
electrical codes.
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Cable routing through structure with a
single wall penetration.
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Show
you where to connect to your machine
and verify that that you have access
to the Internet.
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Will I have a big unsightly antenna
on my roof? |
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I guess that
answer depends on what you call 'unsightly'. In
most cases, the antenna, which is only 12inches
by 4 inches, is mounted with a small bracket on
the roof and is barely noticeable. In some cases
the antenna might need to be mounted on a mast
to get enough height. |
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What does it look like, how big is
the antenna? |
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the antenna, which is installed at you location,
measures only 3 ½ inches X 11 ¾ inches.
There are many different ways to mount the
antenna at your location. We use a
standard mounting bracket (Click
to see a mounted antenna).
Depending on your location there may need to be
additional mounting hardware to locate the
antenna in the optimal location to get the best
signal.
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ANTENNA |
SURGE SUPPRESSOR |
POWER ADAPTOR |
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I do not want
the WOWACCESS cable run through an outside wall
into a room. Can I have it installed in the
attic?
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Yes, for an extra
installation fee we will route your Internet
cable through your attic and down an interior
wall. The WOWACCESS installer will give
you a price once he has seen your requirements. |
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I live in an area with a Home
Owner's Association that does not permit outside
antennas. Am I out of luck? |
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No. In May 2001,
the FCC released a ruling commonly called 'OTARD'
that specifically allows 'fixed wireless'
antennas under 1 meter in size to be placed
almost anywhere. And the antennas 'may be
mounted on "masts" to reach the height needed to
receive or transmit an acceptable quality
signal'. This allows any height of mast, but
does allow the city or Home Owners Association
to require a permit for the mast as long as such
permitting does not 'unreasonably delay or
prevent use of; (2) unreasonably increase the
cost of; or (3) preclude a person from receiving
or transmitting an acceptable quality signal
from an antenna'.
We will configure
your Internet connection to your office. It will
be your responsibility to configure your
internal network to work with the new
connection. Someone in your company that is in
charge of providing network support can perform
this or you may have an outside vendor you use
for network issues. We'll be happy to recommend
someone who can assist you with this type of
configuration.
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